The recommended way is to make a booking online; just fill in all the required information and confirmation is sent to you instantly. You are not required to prepay or enter credit card data in order to secure your booking. For more complicated routes and special requests, sending an email is the best way. You can also make bookings over the Phone –Whatsup or Skype ( We prefer Email to avoid Mistakes) in this case please have your flight number, arrival time and lead passenger name handy to speed up the booking process.
Usually, this is because your email account thinks our message is spam, so check your spam folder to see if it’s in there. If it’s not, check to see that you gave us your correct email address when you booked. If you did, then please contact us again and we’d be happy to resend your confirmation email. If you make a airport transport booking very close to the time of arrival and don’t receive a confirmation email please check the availability of Cell Phone , our driver will be informed by our automated booking system, and will be waiting for you when you arrive. You can Contact Us Mobil +90 532 6148265 or erkan@kusadasitaxi.net
After filling in the form you will receive a confirmation e-mail including all details (such as where to meet your driver, how to pay etc.).
You can cancel your booking at any time. If you are entitled and your booking was prepaid, your refund is automatically issued back to the card used for payment. Generally for all bookings, a refund is always granted if you cancel at least 24 hours prior to your pick-up. For exact details, please check our terms and conditions.
Yes, besides Izmir airport transfers, we also provide transport to and from any Hotel train/bus station, and taxi services within Izmir –Kusadasi . We can also arrange on demand a transfer from Izmir Kusadasi City or Airport to any location you might wish to go to.
We don’t charge for extra large luggage but appreciate being informed in advance so that we can send a larger car if necessary. .
If you need a special transport service such as a car with a baby chair, extra space for a pushchair, or are travelling with disabled passengers, please make a note of this when you make your booking. .
If you are able to inform us in the unlikely event that you, for example, miss your connecting flight, we will change your booking accordingly – there is no charge. You can just email us, call, or even text us on +90 532 6148265 about your missed flight.
You can either choose to pay in advance for your airport transport service, or when you’re dropped at your hotel. If you’re paying in advance online our driver will be informed by our system and there’s nothing more you need to do. If you’re paying on arrival by cash or credit card, you’ll pay the full amount when you arrive at your destination. Do I need to pay only in the local currency (TRL)? Naturally we accept payment in the local currency, but we also accept pounds sterling (GBP), US Dollars, Euros, and other currencies selectable during the booking process. If you pay in cash in anything other than the local currency (TRL) the price may vary slightly based on the actual exchange rate.
After customs and luggage pick-up, you will be greeted by our driver or greeter at the arrivals gate with a logo sign written with your name and surname which you entered on the booking form.
Izmir Airport Transfers s.r.o. and its suppliers have full public liability insurance in the case of accidents. We do, however, recommend that you have a travel insurance policy that is valid for the duration of your trip. .
We do not offer specially outfitted vehicles to accommodate wheelchair users. Our vehicles are not equipped with wheelchair ramps or lifts. You might contact local airport authority for assistance..
If you are carrying a dog please note that the dog must be placed in a dog crate, otherwise we might not be able to accommodate your transport. There are no extra charges for such transport but we might need to use a large vehicle depending on your dog’s size.
All our vehicles are non-smoking.
Yes. In the rare case that we can’t supply you with the Izmir Airport Transfer transport service we promised, we will refund you in full. If there is no driver waiting for you at the airport once you arrive, please contact us as soon as possible so that we can find out why and get an alternative driver to you immediately.
If you are happy with the service you receive, it’s customary to tip your driver between 5% and 15% of your total charge. This is entirely at your discretion. Even a very small tip will be much appreciated by your driver.
If you did not pay online you can choose to pay the total amount at once when you arrive at your hotel, or to pay for each trip separately. In every case our chauffeur will give you a “transport voucher” stating the exact amount paid (denoting whether the payment includes just one way or a return trip).
Prices for all our services are quoted per vehicle and not per person.
our driver will be kept aware of your flight’s arrival time and will be waiting to pick you up whenever your flight does arrive. All at no extra charge..
When you make your Izmir airport transfer booking, you’ll supply us with your flight’s scheduled arrival time. From here, we track your flight in “real time” so that whether your plane is on time, early or late, we are aware of your flight status and will meet you based on your actual arrival time. We also factor in the time you’ll need to collect your luggage at baggage reclaim. The driver is present at the arrival lobby about 10 minutes after your actual arrival.
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